Sapphire Pools recognises the importance of your privacy and is committed to protecting your personal information. This privacy policy describes how we manage your personal information. Please note that this Privacy Policy may change, so please check back from time to time.

We collect personal information in a number of ways. Usually it is directly from you when you complete your mailing list details so we can provide you with information about Sapphire Pools. We also sometimes collect from publicly available sources of information. When you visit this web site, our web server makes a record of your visit and logs the following information for statistical purposes:

• Your server address
• Your top level domain name (for example .com, .gov, .au, .uk etc)
• The date and time of your visit to the site
• The pages you accessed and documents downloaded
• The previous site you have visited
• The type of browser you are using.

In our web site, we may ask you to provide your mailing information.

If you complete an online mailing list form, we only collect the information contained in that application form if you submit the form to us. If you log out of the web site or cancel the application prior to submitting the form, the information is automatically deleted. We collect information about your location, e.g. regional, metropolitan [north], metropolitan [south], as well as your age and sex to help us with our market research with regard to uses of our website. We also record your e-mail address if you provide it to us.

This information is analysed on a bulk basis for broad demographic content. Individual use is not analysed. We may use your e-mail to provide you with information about Sapphire Pools and the swimming pool industry generally. If you do not wish to record this information you can "opt out" of the mailing list. We will only record your e-mail address if you send us a message.

Cookies are pieces of information that a Web site transfers to an individual's hard drive for record keeping purposes. The cookie assigns you an identification number, which allows Sapphire Pools to recognise you when you return to the Web site. Sapphire Pools uses "cookies" to deliver content specific to your interests so users do not have to register each time they use the web site.

Our web site may from time to time contain links to other web sites. Sapphire Pools is not responsible for the personal information handling practices of such web sites.

We will not disclose your personal information other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by or under any law, or a purpose otherwise authorised by you.

We may, however disclose your personal information to organisations outside Sapphire Pools with your consent or where such disclosure is for purposes related to your reasons for providing us with your personal information. We may also disclose your personal information to service providers in relation to which we outsource some of our important administrative functions. Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organisations to which we outsource services include marketing services, mailing services, and information technology services.

You have a right to access your personal information, subject to some exceptions allowed by law, which require us to refuse access. If you would like access to the personal information we have about you or if you have any complaints in relation to privacy, please contact us by telephone on (08) 9258 5000 between 8.30 am and 5.00 pm, Monday to Friday and ask to speak to our Privacy Officer. Alternatively, you can send your questions and comments via email to sales@sapphirepools.com.au or lodge a written complaint to The Privacy Officer, Sapphire Pools, 9 Stott Road Welshpool WA 6106. We may charge an administrative fee for searching for and providing access to your information.